Customer Service

  • Shipping & Delivery
  • Privacy & Security
  • Returns Policy
  • Ordering
  • Payment, Pricing & Promotions
  • Viewing Orders
  • Updating Account Information

Shipping & Delivery

We ship worldwide!!


GEX Performance uses the Asia Logistic Team to process and handle your orders every day & week. We ship to worldwide in any of countries

If you have any problem or question, please feel free to email us at [email protected]


Shipping Methods & Delivery Time:

Currently, all orders will be shipped via Registered Airmail / EMS offered by Hong Kong Post Office. Methods of shipment could be selected from shopping cart and relevant postal charge will be displayed accordingly.

• Order Processing : 1-3 days

• Registered Air Mail : 7 - 15 business days tracking no. (can not trace via on-line system)

• Express Delivery (SpeedPost / EMS) : 3 - 7 business days with online tracking number .

• UPS / DHL / Fedex Delivery : detail will be by request .

No compensation or postage refund is payable to addressee in case of Delay or confiscation result from customs clearance (Customs clearance will be counted as full day). The Customs will only inform the addressee about the progress of customs clearance.

*** For specific Express or Surface Mail shipping quotation, please contact us via E-Mail ***

Shipment tracking:-

1. EMS ( EExxxxxxxxxHK ) : Click here to trace it out

2. Parcel ( CPxxxxxxxxxHK ) : Click here to trace it out

3. Registered Airmail ( RAxxxxxxxxxHK ) : Click here to trace it out

Hong Kong Post Office:

For more information about tracking detail, please contact us at [email protected]

Privacy & Security

Our Pledge to You, Our Customers
We respect your privacy. We do not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.
Any information you submit to will be used solely for We feel very strongly on the issue of privacy -- we will not share your information with third parties. We will not sell, distribute, or misuse your personal and confidential information in any way. Our goal is to make you have a safe, fun, and enjoyable shopping experience with us.
You have to take care of your account password" or "remember to log off if shopping has been finished if there is more than one user to the same machine.
Shopping cart information will be stored until it has been checked out.
Thank you and we hope you enjoy our store.

Security capabilities and policy for transmission of payment card details:-

PayDollar is a leading, secure and reliable international payment service provider to banks and online merchants since 2000. Customers' payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using 256-bit Extended Validation Certificates (EV) SSL transaction encryption. PayDollar supports CVV/CVC check as well as 3-D secure authentication of Visa and MasterCard namely: Verified By VISA, MasterCard SecureCode for added security protection for both customers and merchant.

The above terms will be subject to our final decision.

Returns Policy

Refund Policy for Unsuccessful Delivery:-

Refund policy is not applied at any case including items damaged, lost etc. Otherwise, insurance should be applied.

Return Policy:

If there is a factory's defect or damage due to delivery process, the company will repair the damage for you or send you a replacement. Refund policy is not applied in this situation.

Return Parcel:

In any cases, the parcel may return to us with one of the following reasons :-

1. Unclaimed (>90% ** All Parcel will be returned if they are unclaimed within 14 days upon arrival.)

2. Insufficient Address

3. Moved, Left No Address

4. Returned For Better Address

5. No Such Street or Number

6. Not Deliverable As Addressed Unable to forward

7. No Mail Receptacle

8. Vacant

9. Refused

10. Attempted - Not Known

11. Box Closed - No Order

Disregarding any reasons, the company will be charged the return delivery cost by our local Post Office for all undelivered or unclaimed parcels. The customer should be responsible for return delivery charge and re-shipment charge if parcels or goods returned "UNCLAIM" or due to address related problem.

How to prevent your parcel return back for us:-

1. Ensure the parcel will be received at your given delivery address. Recipient signature is always required at reception of parcel from us.

2. Please ensure the correctness and check deliberately on your shipping address before check out.

3. Provide a valid cellphone number / contact telephone number in your profile for easy contact by local Post Office or logistic company in case of any delivery problems may arise.

4. Check your local Post Office website frequently with our delivery tracking number provided, for your parcel arrival status.

5. Go to your nearest Post Office to check your parcel arrival status with delivery tracking number if no delivery within expected period / delivery time.

6. If you are planning to move in the very near future, do not order anything on-line until you have settled in your new address.

The above terms will be subject to our final decision.

Payment, Pricing & Promotions

Three Simple payment methods to Shopping :-

We offer safe and simple payment methods to shop. Currently there are 3 payment methods: PayPal, Pay Dollar (Credit Card pay Direct) and Bank Telegram Transfer (T/T). If customer cancels the order before shipment, customer could claim for full refund with no question ask. Click here for express checkout.

(1)PayPal - ( / - by Softbank Japan company )

PayPal is the World Leader in Online Payment Solutions. PayPal enables shoppers to send and receive payments online securely and easily without sharing their financial information with merchants.

- Absolutely Free

- No need to re-enter credit card numbers or shipping addresses

- Secure Transactions, no need to share or store financial information with merchants

- Total Buyer Protection

- Accepts Visa, MasterCard, American Express, Discover


(2) Pay Dollar - ( )

Pay Dollar accepts payment worldwide with comprehensive ranges of payment services covering multi-currency, multi-lingual, multi-card products over various payment channels through online, wireless, mail order and call center.

- Absolutely Free

- No need to re-enter credit card numbers or shipping addresses

- Secure Transactions, no need to share or store financial information with merchants

- Total Buyer Protection

- Accepts VISA, MasterCard, American Express, JCB, Diners Club Card, PPS, China UnionPay, AliPay, 99Bill, TenPay, PayPal and other Asia debit payments.


(3) Bank Telegram Transfer T/T / Wire Transfer

You could also wire transfer (T/T) USD to our Bank account in Hong Kong, (UK) United Kingdom and (AU) Australia through your local bank.

Hong Kong Bank : HSBC Hong Kong (HKD / USD / EUR)

United Kingdom Bank : HSBC Bank plc (GBP)

Australia Bank : HSBC Bank Australia Limited (AUD )

(All of above bank detail will be provided after completed check out, if you have any question before place the order, please E-Mail us )

(P.S. USD10 will be charged for handling free. Remitter pay the loacl remittance charge.

**We reserve the right to amend these terms without prior notices. **


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The world’s leading retailer of high performance equipment and accessories for motorsport competitors, car tuners and motorcycle enthusiasts.

Colchester, Essex, CO2 8JX, United Kingdom

Tel: +44 0800 5887762

Email: [email protected]



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